Brian Scanlan.

Senior principal engineer at Intercom. Public interviews describe Intercom's Claude Code program, including workflow automation, telemetry, and a reported doubling of merged PRs per R&D employee over nine months.

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Engineering Delivery · Operations Automation

Intercom AI Workflows — Doubling R&D Throughput

Four production AI workflows at Intercom that doubled R&D throughput by automating tech-debt clearing, platform plumbing, and bounded engineering work using Claude Code.

Engineering DeliveryOperations Automation AgentsLLMsDeploymentEvals

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